FAQs
Our BASIC cleaning package is less in-depth and is ONLY available if the house is pretty close to “maintenance conditions”. It is presumed there is no heavy buildup to tackle. When we say “heavy buildup” we mean a high level of soap scum, hard water deposits, dust and grime. We would not have the time in the basic cleaning to clean the fans, trim, molding, light switches, doors, walls, vacuum blinds and carpet edges or hand wipe all the pictures on the walls. To take care of those special tasks our customers should select our DETAILED cleaning package.
For a more in-depth cleaning such as window washing, wall cleaning, refrigerator and oven cleaning, interior of kitchen cabinets and drawers we recommend our SEASONAL SPRING and FALL service packages.
Our company specializes in team cleaning. We usually send 2 to 3-person teams.
Yes, all our teams are covered by Workers’ Compensation insurance as well as Commercial Liability Insurance.
Please don’t clean before we get there, but do “pick up” as much as possible so we can focus on the quality and details of the job.
Grakei Maids can’t guarantee the time of arrival but, since we follow an hourly schedule, most homes fall easily into regularly-scheduled cleaning windows between 8:00 am to 10:00 a.m / 10:15 am to 12:15 pm / 12:30 pm to 2:30 pm and 2:45 pm to 4:45 pm. If for any reason you prefer an exact time of arrival, please let us know and we will establish a routine that work best for you.
The ideal cleaning situation is when no one is home. Since this not always is possible, please eliminate as many distractions as possible so our team can work uninterrupted.
Yes, we do. We offer three lines of products: Professional, Green and Aromatherapeutic. Because each of these product lines has different strengths and cleaning results you will be recommended the ones that better meet your needs during your in-home estimate.
DUE TO THE SUBJECTIVE NATURE OF CLEANING, WE UNFORTUNATELY CAN’T OFFER ANY REFUNDS. HOWEVER, IF ANYTHING WAS MISSED BY THE TEAM, PLEASE LET US KNOW WITHIN 48 HOURS AND WE’D BE HAPPY TO SEND THE TEAM BACK TO CORRECT THE PROBLEM. *** Please, make sure to select the correct cleaning package before your sign up for the service.This will determine the amount of work needed to satisfactorily complete the job. ***
We will call you 72 hours before the Holiday. You will then have the chance to reschedule or skip your service.
“Excellent, skilled, professional, careful with my belongings, responsible, trustworthy and friendly. The team always arrives within the window time I establish with the company. They know their routine and work efficiently.”
“Bertha’s team always does a great job cleaning, and they are cheerful, pleasant and professional. They are also very tolerant to our dogs, which matter a lot to us.”
“It is so nice to have such pleasant workers in our home who do such a fantastic job cleaning! Thank you!”Helen W. Maple Bluff,WI
“The ladies from Grakei Maids, LLC are always on time, friendly and do a fabulous job of cleaning my home. When I call with questions or to make changes, Ms. Keith is prompt in returning my call and is always courteous and easy to deal with. I highly recommend them.”
“I tried Grakei because of their special Angie’s List offer. I liked them better than the service I was using, and the price was also more competitive. They were very responsive to the special things I wanted done. I am now using them to clean on a regular basis.”
“We are continually amazed at how clean you get the bathroom, kitchen sinks, counters and tub. Overall we are very satisfied!”
“Grakei Maids has been cleaning cleaning for me since 2009 and they do an excellent job, always smiling, pleasant and efficient. If I need to change their usual day, it’s never been a problem. They readily accommodate me. I have been very pleased with their services.”
“I have been using Grakei Maids since 2011. The cleaning ladies they send home are thorough, professional and very efficient. The Company is flexible with my scheduling requests and also provide seasonal cleanings. Overall, very satisfied.”
